
01 · Subscription software (SaaS)
Nobody knows what a customer costs to serve
- The problem
- Infrastructure arrives as one undifferentiated bill. The team cannot say what the largest account costs to run, whether the free tier is affordable, or which feature is quietly eating the margin, so pricing decisions get made on instinct and the board asks questions nobody can answer.
- What we build
- Resources are tagged and shared costs allocated by a method the finance team can defend, producing cost per customer, per tier and per feature. Idle and oversized components go first, then the steady baseline is bought on commitment while burst capacity stays flexible.
- What changes
- A gross margin figure finance trusts, a clear view of which accounts are unprofitable at their current price, and a bill that stops growing faster than revenue.


